Return Policy

RETURNS & EXCHANGES

If you are not satisfied with your purchase and wish to make an exchange or return, you will need to Email support@waterfilterdepot.com to acquire a RMA # (Return of Merchandise Authorization). Merchandise returned without an RMA will be not be accepted and returned to the sender. We are happy to exchange the product(s) or credit the purchaser's credit card for the merchandise received within 30 days of the customer's receipt of the merchandise. We are not able to accept return or exchange requests after 30 days of the customer's receipt of the merchandise. Returns must include the original invoice. Returns based on anything other than defective merchandise will be subject to the original shipping and handling costs and a restocking fee.

It is the responsibility of the purchaser to pay for all shipping on any returns or exchanges. Restocking, repair or replacement fees may apply. All returns must be unused and in unopened original packaging and include all items and manuals originally shipped. For all returns be sure to make a note on the receipt as to what you wish shipped in exchange for the returned item(s).

RESTOCKING FEE

A 15% restocking fee will apply on all items with the exception of Special Order Products and Whole House Systems.

A 25% restocking fee will apply on all Special Order Products and Whole House Systems.

All Return Items must be shipped via UPS prepaid to:

Water Filter Depot Inc.
18 - 17075 Leslie St.,
Newmarket, ON L3Y 8E1
Canada

support@waterfilterdepot.com